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Why Don’t They Listen to Their Customers?

September 24, 2009 •

The idea of phone com­pa­nies lis­ten­ing to their cus­tomers is per­haps an oxy­moron, but I haven’t given up hope.

Brows­ing Ver­i­zon’s list of sup­ported cell phones, I was struck by their obvi­ous lack of needs-based seg­men­ta­tion. Like most car­ri­ers, they seem [Read more…]

About This Blog

Reflec­tions on life, travel, books, and yoga. Think­ing out loud about the pur­suit of mind­ful­ness and well-being.

Learn­ing how to recover from the loss of a beloved spouse, and then to find a trans­for­ma­tive path for­ward.

About Me

Semi-retired marketing exec, transitioning from a career in high tech. Now "managed" by two Tonkinese cats. Missing travel and friends on the West Coast. Avid reader and foodie. Staying active with long walks, biking, kayaking and yoga.

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