For years I’ve loved QuickBooks – a tool that made managing my company’s money remarkably pleasant. I used to rave about it to colleagues. But over the past several product releases I’ve become disenchanted; I think Intuit has lost its way, and has lost sight of whose interest it was pursuing.
With its most recent release, QuickBooks Pro 2010, Intuit has convinced me they’ve decided to walk away from their origins as a customer-focused software provider. [Read more…]